Where do you ship?
We currently ship to selected countries including:
🇺🇸 United States
🇨🇦 Canada
🇦🇺 Australia
🇳🇿 New Zealand
Available destinations and shipping options may vary by product.
How long does shipping take?
Shipping times vary depending on the product, destination and fulfilment location.
The estimated delivery timeframe for your product is displayed on the product page or during checkout.
Please note that delivery estimates are not guaranteed delivery dates.
Will I receive tracking?
Where tracking is available, you will receive tracking information by email after your order has been dispatched.
Tracking information may take a few days to become active after dispatch.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible at [SUPPORT EMAIL].
Because orders may be processed quickly, we cannot guarantee that changes or cancellations can be made after an order has entered processing or been shipped.
If your order has already shipped, our normal return policy applies.
My order arrived damaged. What should I do?
Please contact us within [48/72] hours of delivery and provide:
- Your order number
- Photos of the packaging
- Photos of the damaged product
- A short description of the problem
We'll assess the issue and work with you on an appropriate solution.
I received the wrong product. What should I do?
Contact us at [SUPPORT EMAIL] with your order number and photos of the product received.
We'll investigate and arrange an appropriate remedy.
Do you accept returns?
Yes, subject to our Return & Refund Policy.
Certain products may have specific return conditions, which will be disclosed on the relevant product page.
What if I change my mind?
Change-of-mind returns are subject to our stated return policy and any applicable consumer rights.
Please see our Return & Refund Policy for details.
Are your products safe?
We expect products supplied through Grave & Glow to meet applicable product requirements.
Always follow the manufacturer's instructions and safety warnings.
Some products may be unsuitable for children or require adult supervision.
Are products exactly as shown in photos?
We make reasonable efforts to accurately represent our products.
However, colours may appear slightly different depending on your device or screen settings.
Product dimensions, materials and specifications are provided where applicable.
Do you offer discounts?
From time to time, Grave & Glow may offer promotions.
Any applicable terms, exclusions and expiry dates will be stated with the promotion.
I have another question.
We're happy to help.
Email us at: Support@GraveAndGlow.com