Last updated: [26th July 2026]
Thank you for shopping with Grave & Glow.
We ship selected products to customers in various countries around the world.
Because products may be fulfilled from different locations, shipping times and costs can vary between products.
Order Processing
Orders are generally processed within:
[1–3 business days]
Processing times may be longer during periods of high demand, particularly around Halloween.
Once your order has been dispatched, you'll receive a shipping confirmation email where tracking is available.
Shipping Times
Estimated delivery times are displayed on the relevant product page or at checkout.
Typical delivery estimates may vary depending on destination and fulfilment location.
Important: Delivery estimates are estimates only and are not guaranteed delivery dates.
Unexpected delays can occur due to:
- Customs processing
- Weather
- Carrier delays
- Peak seasonal demand
- Incorrect or incomplete delivery information
- Events outside our reasonable control
Halloween Orders 🎃
Because Halloween is a time-sensitive occasion, we strongly recommend ordering early.
Please check the estimated delivery date shown at checkout before placing your order.
Grave & Glow cannot guarantee arrival by Halloween unless a specific product or shipping option expressly provides such a guarantee.
Shipping Costs
Shipping costs are calculated and displayed at checkout unless otherwise stated.
Promotional free-shipping offers may be subject to minimum order values, product exclusions or geographic restrictions.
Tracking
Where tracking is available, tracking information will be emailed to you after dispatch.
Tracking may take several business days to update after your order leaves the fulfilment facility.
Customs & Import Charges
For international orders, customs duties, taxes, import charges or other fees may apply depending on the destination country and the applicable laws.
Where such charges are not included at checkout, they may be payable by the customer.
Customers are responsible for providing accurate delivery information and complying with applicable import requirements.
Incorrect Address
Please carefully check your shipping address before completing your order.
If an order is returned to us or the carrier because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.
Lost or Missing Packages
If tracking shows that your order has been delivered but you cannot locate it, please first check:
- Your mailbox
- Around your property
- With household members
- With neighbours
- Any safe-place location
- Your local carrier
If you still cannot locate your order, contact us at SUPPORT@GraceAndGlow.com.
We'll investigate with the carrier.
Contact
Questions about shipping?
Email - SUPPORT@GraceAndGlow.com